Who are Marshalls?
Marshalls Chartered Surveyors is a private partnership, formed in 1979. We are completely independent and concentrate solely on the provision of quality professional survey and valuation services.

Marshall's are not owned by a lender or estate agent and we owe our allegiance solely to our client. Marshall's do not sell houses and therefore, you can be assured that there is no possible conflict of interest.

You will receive truly impartial professional advice.

Why bother with a survey?
Surprise elimination - this is the most important part of our service to our clients. If you know about an actual or potential problem before purchase, you can deal with the consequences. This may mean you need to do nothing, or there may be a case for renegotiating the price and sometimes even purchasing an alternative property.

If you are an expert on buildings and construction and you are happy to risk what is likely to be the single biggest transaction you personally undertake, then perhaps a survey may not be for you. However, we advise caution.
 
What sort of survey do I need?
If the property is relatively modern (1920's onwards) and you don't require a fully detailed report The RICS Condition or RICS HomeBuyer Reports are ideal. These surveys should point to any defects or problems that are significant or that need attention. These reports are also most suitable for flats.

If the property is older, of non-standard construction, in poor condition or in need of major renovation, you should have Building Survey. This is more detailed and should include extensive technical information, as well as pointing out significant defects.

If the property is new, you should instruct a snagging list, which is non-descriptive, but gives a list of defects with the property that can be passed to the builder or developer for attention.

Is there anything that a survey won't tell me?
The survey will concentrate on significant items that are likely to affect your buying decision. Minor defects and other information, such as the number of plug sockets, are unlikely to be reported. You should look at our SAMPLE REPORTS.

Are there any 'Extras' I need?
No - our inspections and reports are comprehensive and should provide the survey information you need to aid your buying decision. There are occasions when we have to refer you to specialists to obtain further advice - mainly for more detailed reports on gas or electrical installations. For larger repairs, we recommend you obtain estimates, prior to exchange of contracts.

Can I get a valuation?
Yes - The RICS HomeBuyer Report includes a Market Valuation and this can also be included in The Building Survey at extra cost, if required.

All of our Chartered Surveyors are RICS Registered Valuers.

Does the survey include a mortgage valuation?
No. If you are arranging a mortgage, your lender will instruct their own valuer to do complete a mortgage valuation. This is a brief inspection to assess the property as security for a loan. A mortgage valuation is not a survey and you are strongly recommended not to rely on such a report. You should note that often these valuations are often undertaken on a 'drive-by' or 'desktop' basis and the property may never be physically inspected by the valuer.

We can sometimes complete a mortgage valuation in conjunction with your survey at minimal extra cost. However, many lenders charge high fees for this work and try and keep it 'in-house'.

Why aren't you cheaper?
Marshalls offer competitive fees and excellent value for money. Be assured that your instruction will be undertaken by an experienced local Chartered Surveyor acting only in your best interests.

Some people are tempted by low fees often offered by other surveyors and lenders. This is false economy - surveyors all have similar overheads and you only get what you pay for. Ask yourself - if the fee is much cheaper what corners are being cut? Be wary of inspections offered by unqualified 'surveyors'.

Who will carry out my survey?
One of the partners or senior surveyors of Marshalls who are all Chartered Surveyors of many years standing. Our surveyors are highly experienced, have extensive local knowledge and are thoroughly trained in surveying buildings - it's all we do.

We are completely independent and don't pay or accept commissions. Most importantly, your survey will not be passed to a third party for a fee share.

We believe it is our job to help you buy the property - no building is perfect and our most useful qualification is common sense.

How much does it cost and how do I pay?
Fees depend on the type report required and the type, value and size of the property to be inspected. There are various payment methods and we accept all major cards. Alternatively, you can call or visit one of our offices.

You can get an instant quote, free and without obligation by clicking on QUOTES. If you are happy with the quotation, you can instruct us online, sit back and wait for your completed report.

How quickly can you do the survey?
When you instruct us, we will book the survey immediately and inspect as soon as possible, usually within a few days. Our surveyors usually undertake surveys in the morning and you should receive a telephone call with a verbal report later in the day. We will take time to discuss the survey findings with you so that you can make an informed decision about your purchase.

Marshall's Chartered Surveyors are widely recommended for speed of service and common sense advice. We aim to e-mail RICS HomeBuyer and RICS Condition reports within 24 hours and Building Surveys within 48 hours.

What will my report look like?
Our reports are usually delivered as signed PDF's, written in plain English. The reports are not 'dumbed' down, but are still easy to read and understand.

There are some sample reports on our SURVEYS page.

Can I ask the surveyor questions?
Yes - your surveyor is here to help. You can highlight areas of concern, plans for alterations or any other matters in advance. The surveyors will also be happy to talk through the report and other matters with you. We are also able to recommend reputable trades, if needed.

What if I change my mind?
As long as you notify us before the day of the survey we will give you a full refund. See our full CANCELLATION POLICY and TERMS .

What if I have a complaint?
If you have a complaint, please contact our Head Office:
Marshalls Chartered Surveyors,
Rochester House,
The Grange Farm,
Eynsham Road,
Oxford,
OX2 9NH.

You can also read a copy of our formal COMPLAINTS PROCEDURE .

Do you have terms and conditions?
Our TERMS and CONDITIONS  vary according to the survey type. These terms outline the inspection we will undertake and they should be read carefully. 

What if I have any other questions?
Please call or email one of our OFFICES